Warranty service is made only upon presentation of a warranty card or a purchase receipt in our store!

 

The buyer has the right:

• demand replacement for a product of the same brand (of the same model and (or) article)

• demand replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;

• demand a commensurate reduction in the purchase price;

• demand immediate gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the consumer or a third party;

• refuse to execute the contract of sale and demand the return of the amount paid for the goods. In this case, you must return the defective product to the seller at his expense.

• refuse to fulfill the contract of sale and demand the return of the amount paid for such goods;

• submit a demand to replace it with a product of the same brand (model, article number) or for the same product of a different brand (model, article number) with a corresponding recalculation of the purchase price.
After the expiration of the specified 15-day period, these claims are subject to satisfaction in one of the following cases:

• detection of a significant deficiency of the goods (significant deficiency of the goods: an unrecoverable deficiency or deficiency that cannot be eliminated without disproportionate costs or expenditure of time, or is revealed repeatedly, or appears again after its elimination)

• violation of the terms established by the law of the Russian Federation "On Protection of Consumer Rights" for the elimination of product defects;

• the inability to use the goods during each year of the warranty period in the aggregate of more than thirty days due to the repeated elimination of its various defects.

* If you purchased a discounted or used product of inadequate quality, and were warned in advance about the shortcomings due to which the markdown occurred, then claims for such shortcomings will not be accepted.

 

Terms of warranty service:

• The actual presence of a defective product at the time of contacting the service center;

• Warranty service of goods, which are guaranteed by the manufacturer;

* Warranty service is carried out during the entire warranty period established for the product. When carrying out repairs, the warranty period is extended for the period when the goods are under repair.

• the original serial number is missing, broken or unreadable on the device;

• factory or warranty seals and stickers are missing or broken on the device;

• repairs, maintenance or upgrades of the device were carried out by persons not authorized by the manufacturer;

• device defects are caused by using the device with software that is not included in the device delivery package, or not approved for joint use by the device manufacturer;

• device defects are caused by the operation of the device as part of a set of faulty equipment;

• the ingress of foreign objects, substances, liquids, insects, etc into the device is detected;

• the malfunction of the device is caused by direct or indirect action of mechanical forces, chemical, thermal effects, radiation, aggressive or neutral liquids, gases or other toxic or biological media, as well as any other factors of artificial or natural origin, except when such action is directly allowed by the "User Guide";

• the device malfunction is caused by the action of third-party circumstances (natural disasters, power surges, etc.)

• device malfunction is caused by non-compliance with the State Standards of parameters of power, telecommunication and cable networks;

• other cases provided by manufacturers.


Important! It is necessary to use the services of qualified specialists for the connection, adjustment and commissioning of technically complex goods, which, according to technical requirements, cannot be put into operation without the participation of appropriate specialists.

The term for submitting the above requirements is 15 days from the date of transfer of such goods to you.

* Warranty obligations do not apply to consumables and materials (batteries, cartridges, etc.)